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01624 822611

Monday to Friday 09:00am to 5:00pm (except for Bank Holidays)

Important Holiday Information

 

Making a Booking.

A booking can be made by post, e-mail or phone. Our office is open from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays). Our telephone number is 822611 and e-mail info@tours.co.im

At the time of booking passengers will be offered, subject to availability, the seat(s) of their choice on the touring coach. Single passengers may have their allocated seat number changed to maximise the seating availability should the need arise. No compensation is payable in the event of this action.

If upgrades are required on the ferry this should be clearly indicated at the time of booking.

 

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· Travel Insurance.

 

 

 

 

For all our UK holidays we recommend that you take out insurance, whether that be our policy or one you take out privately.

 

We now offer a bespoke coach holiday insurance. Please enquire for a competitive quote.

 

Important notes related to COVID-19 (Coronavirus)

 Policies amended* after 15th March 2020. Your travel insurance will not provide cover for any claims relating to or arising from the global outbreak of Covid-19 (also known as the Coronavirus) or any subsequent related new form of the virus. In addition, your travel insurance policy will not cover you for the outbreak of any new, or existing infectious disease where an epidemic or pandemic has been declared.

*by amended we mean any policy amendment which changes the premium or the risk posed to the Underwriters.

 

• Trips booked before 15th March 2020

Where your policy was bought before 15th March 2020, and this policy has not been amended after this date, Insurers will consider a cancellation claim subject to the current terms and conditions. This consideration will expire when you renew your policy.

 

If you purchased travel insurance on or after 17th March 2020, then  you will not be covered for COVID19.

 

 

 

 

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  • Door to Door pick-ups mean that you don’t have to worry about carrying your luggage and meeting a feeder vehicle.

 

  • Final travel information

    (this will include your home pick up time) will be sent to you approximately 10 days prior to your departure. Always ensure that you check this information carefully and advise us of any concerns. Luggage labels will also be enclosed for your use.

 

  • Porterage at the hotel means that you do not have to worry about carrying your cases to your room.

Each passenger is allowed one suitcase measuring no more than 26in x 8in x 15in and weighing no more than 20kg. In the interests of the health and safety and legal weight of the coach, we ask that you strictly observe this limit. Suitcases which exceed this limit may be refused porterage.

Where an overnight hotel is used, please pack a small overnight case for that night only.

It is important that medication is NOT packed in your luggage, as this will be stowed in the coach luggage compartment during travel. Please ensure you take enough medication for an extra couple of days in case of any delays.

Accommodation for wheelchairs and walking frames is limited. It is essential that we are advised as soon as possible if a wheelchair or walking frame is to be taken.

 

  • All hotels are carefully chosen for their location as well as their high standard of accommodation.

Single rooms are always in short supply and early booking is advised. The payment of a single room supplement does not imply that any room allocated will be anything other than a standard single room.

Any special requests will be passed on to the hotels, we will always try our best to meet your requests and requirements, we cannot guarantee them.

 

  • Every holiday includes a full excursion and sightseeing programme.

    Admissions to attractions are usually included (details are provided in each tour itinerary) there will also be an element of free time built in to visits of towns and attractions.

Each excursion is carefully planned to take in the very best views and places of interest to ensure maximum enjoyment of your coach holiday.

Some tours and/or excursions may not be suitable for users of wheelchairs and other mobility aids or for those with walking difficulties. Tour excursions will require average physical ability as there will be an element of walking. Please note that attractions may have uneven surfaces and steep steps. If in doubt, please check at the time of booking.

 

  • Onboard the Coach.

Exercise care when embarking and disembarking any of our coaches, especially if there is traffic in the vicinity.

Seat belts are fitted, and it is a legal requirement that they are worn.

We operate a strict no smoking policy on our coaches (including e-cigarettes) We do for stop for regular comfort breaks on longer journeys.

For your comfort and safety, passengers are not permitted to consume alcoholic beverages on board our coaches. 

 

  • During the Holiday.

Under the European Drivers Hours Regulations, drivers are regulated as to the hours they can legally drive and length of working day. The driver might have to take a ‘rest day’ during some holidays. This will be advised to you on the itinerary and by the driver. A coach from another operator may be hired in to undertake an excursion.

Tours Isle of Man Limited

4 Akerman Court

Balthane Estate

Ballasalla

Isle of Man

IM9 2AJ

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